Customer Service

Excellence and flexibility are what our partners can expect when it comes to customer service resources.

From the beginning, Hostway has been determined to offer unparalleled customer service. Hostway team members utilize a Web hosting-centric customer relationship management (CRM) solution to quickly and accurately access relevant customer information. Through measurement and ongoing training, we make sure our team members are up to date with the latest technology and deliver excellent service to your customers 24/7/365.

There’s no need for your company to “fit in” to some fixed customer service model. Tell us how you want us to work when it comes to providing technical, billing and sales support.

We can do it all, certainly. We have service representatives who specialize in the technical issues of hosting and related services. We have a seasoned sales force well versed in the features and benefits of Web products and experienced in helping customers navigate an upgrade path.

Or we can do part of the work. With seamless integration, we can dovetail with your email and phone contact centers, at Level I, II or III. We are experienced in training our partners’ customer service representatives to field initial calls and pass them along as appropriate to Hostway experts — who’ll answer the phone with your company’s name.

We’ll work with you to design an excellent service solution that best meets the needs of your customers and your team.